Terms of Sale

These Terms of Sale apply to all commercial relationships between the Service Provider and any client (individual or business), regardless of geographic location (Madagascar, France, Europe, or worldwide).

The Beloha website is a service presentation portfolio. It does not offer online registration, direct purchasing, or integrated payment processing. Any commercial commitment arises solely from the written acceptance of a quote established outside this website.

These Terms prevail over any other client document. The Service Provider reserves the right to amend them at any time; the applicable version is the one in force on the date the quote is signed.

Beloha offers three tiers of web development services, adaptable to specific project needs. These tiers are provided for informational purposes; a custom scope can be defined on request.

No orders can be placed directly through this website. The entire process takes place externally:

Prices shown on the website are expressed in Malagasy Ariary (Ar), Euro (€) and US Dollar ($) based on the visitor's estimated location. These amounts are indicative and are exclusive of any applicable taxes.

Each quote is valid for 30 calendar days from its issue date. After this period, the Service Provider reserves the right to reassess pricing.

The quote specifies: a complete description of deliverables, the production schedule, the firm and final price, payment terms, and revision conditions.

Any feature or content not mentioned in the accepted quote will require a written amendment subject to the client's written approval before implementation.

Late payment penalties : Any late payment beyond the invoice due date automatically incurs, without prior notice, late payment penalties calculated at the European Central Bank reference rate plus ten (10) percentage points, applied per day of delay.

Business clients (B2B) : In accordance with Article L. 441-10 of the French Commercial Code, a flat-rate recovery fee of forty euros (€40) is automatically due from the first day of late payment, without the need for prior notice. If actual recovery costs exceed this amount, the Service Provider reserves the right to claim additional compensation on presentation of evidence.

Timelines are estimates in business days (Monday to Friday, excluding public holidays). They represent a best-efforts commitment and may be affected by factors outside the Service Provider's control.

Any delay in the client providing required materials (content, access credentials, approvals, feedback) automatically and proportionally postpones the agreed delivery date, without fault on the part of the Service Provider.

Each project includes two (2) minor revision cycles, meaning corrections or adjustments that do not alter the architecture or functional scope defined in the quote. Revision requests must be submitted in writing within seven (7) business days of delivery.

Any request for substantial modification — adding features, global design overhaul, or architectural changes — constitutes a scope extension. It will require a written amendment specifying the additional cost and timeline, subject to the client's express written approval before implementation.

Additional minor revision cycles beyond the two included will be charged at the hourly rate communicated in the quote.

The Service Provider is the author of all works created under the contract and retains all moral rights in accordance with intellectual property law. Moral rights are inalienable and perpetual.

Upon full and final payment, the client receives a complete, exclusive, and permanent exploitation licence over all deliverables produced for their project (source code, design, wireframes, content created by the Service Provider), for any commercial use worldwide and for the legal duration of protection.

The Service Provider retains the right to mention the project in their portfolio, commercial references, and communication materials, unless the client expressly requests otherwise in writing in the quote or within 30 days of final delivery.

The Service Provider undertakes to treat as confidential all information, data, documents, and credentials shared by the client in connection with the project (login credentials, unpublished content, business data, commercial strategy). This confidentiality obligation survives two (2) years after final delivery.

In return, the client undertakes not to disclose the Service Provider's methods, proprietary tools, or know-how to which they may have been exposed during the collaboration.

In accordance with Articles L. 221-18 et seq. of the French Consumer Code, any individual client (a natural person not acting in a professional capacity) has fourteen (14) calendar days from the date of signing the quote to exercise their right of withdrawal, without having to give a reason.

This withdrawal period expires once the Service Provider has begun performance with the client's express consent and the client has acknowledged waiving their right of withdrawal. If part of the work has already been completed, the client may owe a proportional amount for work performed. This clause does not apply to business clients (B2B).

The Service Provider's liability for any service is strictly limited to the total net amount actually received for that service. The Service Provider cannot be held liable for indirect, consequential, or non-material damages (loss of revenue, data loss, lost profits, reputational damage) resulting from the service or its interruption.

The Service Provider cannot be held responsible for failures, interruptions, or data loss attributable to third parties (hosting provider, internet service providers, cloud services, third-party APIs integrated at the client's request). The client is solely responsible for regular backups of their data and access credentials.

The Service Provider does not guarantee specific commercial outcomes (SEO rankings, conversion rates, revenue generated) from the services provided. These factors depend on external variables outside the Service Provider's control.

Neither the Service Provider nor the client shall be held liable for a delay or failure to perform their obligations due to a force majeure event within the meaning of Article 1218 of the French Civil Code: natural disaster, widespread internet outage, pandemic, armed conflict, administrative decision, or any other unforeseeable, irresistible, and external event. The affected party notifies the other within 48 hours. If the force majeure event persists beyond thirty (30) days, either party may terminate the contract without penalty, with the Service Provider refunding the deposit paid pro-rata for work not yet completed.

These Terms of Sale and any contract concluded between the parties are governed by French law, to the exclusion of any other law, regardless of the client's location. The parties agree to seek an amicable resolution before any legal proceedings.

Should amicable resolution fail, disputes will be referred to the courts with jurisdiction over the Service Provider's location, unless mandatory legal provisions applicable to the client (particularly for consumers residing in the European Union) dictate otherwise.